Refund Policy
Last updated: January 15, 2026
30-Day Money-Back Guarantee
At Growtio, your satisfaction is our priority. We offer a straightforward 30-day money-back guarantee on most purchases. This policy outlines the terms and conditions for requesting a refund.
Quick Summary
30 Days
Refund window
Full Refund
No questions asked
5-10 Days
Processing time
1. Overview
We believe in our product and want you to love using Growtio. If you're not satisfied with your purchase for any reason, we offer a 30-day money-back guarantee on eligible purchases. No questions asked, no hassle.
This policy applies to all purchases made directly through our website. Purchases made through third-party platforms may be subject to their respective refund policies.
2. Refund Eligibility
You are eligible for a full refund if:
You request the refund within 30 days of your purchase date
This is your first refund request for the same product
Your account has not been terminated for violations of our Terms of Service
You have not participated in any promotional abuse or fraud
3. Subscription Refunds
Monthly Subscriptions
- Full refund available within 30 days of initial purchase
- Prorated refunds are not available for partial months
- After 30 days, you may cancel anytime but no refund will be issued
Annual Subscriptions
- Full refund available within 30 days of purchase
- After 30 days, prorated refunds may be available at our discretion
- Prorated refunds are calculated based on unused full months
4. New Subscriber Refunds
New Subscriber Guarantee
All new subscriptions come with a 30-day money-back guarantee from the date of purchase.
- Full refund within 30 days of purchase
- Cancel anytime from your dashboard
- No questions asked policy
Note: After the 30-day window closes, standard refund policies apply.
5. Non-Refundable Items
The following are not eligible for refunds:
Purchases made more than 30 days ago (unless covered by extended guarantee)
Add-on services that have been fully delivered (e.g., one-time setup services)
Accounts terminated for Terms of Service violations
Second or subsequent refund requests for the same product type
Purchases made using promotional codes that specified "no refund"
Ad spend credits or third-party service fees
6. How to Request a Refund
To request a refund, follow these steps:
Send an Email
Email support@growtio.com with the subject line "Refund Request"
Include Required Information
- Your account email address
- Order number or transaction ID
- Date of purchase
- Reason for refund (optional but helpful)
Wait for Confirmation
We'll review your request and respond within 2 business days
Receive Your Refund
Once approved, your refund will be processed to your original payment method
7. Processing Time
Once your refund is approved:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 5-7 business days |
| Other Methods | Up to 14 business days |
Note: Processing times may vary depending on your bank or payment provider. If you haven't received your refund after 14 business days, please contact us.
8. Cancellation Policy
Cancellation is different from a refund. When you cancel your subscription:
- You retain access until the end of your current billing period
- No further charges will be made
- Your data will be retained for 30 days after cancellation
- You can reactivate your account within 30 days without losing data
To cancel your subscription, go to your account settings or contact support. Cancellation takes effect at the end of your current billing cycle.
9. Contact Us
Have questions about our refund policy? We're here to help.
For Refund Requests:
support@growtio.comFor General Inquiries:
hello@growtio.comResponse Time:
Within 24-48 hours on business days
We value your satisfaction. If you have any issues or concerns, please reach out before requesting a refund - we may be able to resolve your problem!
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